Free ROI Calculator

See exactly how much
Fixly saves your IT team

Enter your helpdesk numbers. Get a real estimate of your annual savings, ROI, and payback period — based on your actual volume, not benchmarks.

Your Helpdesk Metrics

Adjust the sliders to match your team's current setup.

500
50 – 5,000 tickets / month
$22
Industry avg: $15–$50
3 agents
Level 1 support agents
$45,000
Annual, before benefits

Your Projected Savings

Based on Fixly auto-resolving 73% of L1 tickets.

Annual Cost Savings
$63,144
$5,262 saved per month
ROI vs. Fixly Pricing
2,016%
Fixly costs $2,988/yr — you save $63,144
Payback Period
18 days
Recoup Fixly's monthly cost in under 3 weeks
Savings Breakdown
Ticket cost savings (73%) $50,544/yr
FTE reduction (25% of headcount) $11,250/yr
Total annual savings $61,794/yr

Ready to see these numbers in your own helpdesk? Start a free demo with your real tickets.

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Calculation Assumptions
  • Fixly auto-resolves 73% of L1 ticket volume (our verified customer average)
  • FTE reduction assumes 25% of L1 agents can be redeployed after automation
  • Fixly mid-tier pricing: $249/mo ($2,988/yr)
  • Payback = monthly Fixly cost ÷ (annual savings ÷ 365)

How the Math Works

01

Ticket Cost Savings

We multiply your monthly volume by your average cost-per-ticket, apply the 73% auto-resolution rate, then annualize it. That's your direct labor cost reduction.

02

FTE Reduction

Teams using Fixly typically redeploy 25% of L1 headcount to higher-value work. We value this at your average L1 salary to show the full cost impact.

03

ROI & Payback

ROI = (Total Savings – Fixly Cost) ÷ Fixly Cost × 100. Payback period shows how fast the investment self-liquidates — most customers break even within 2–3 weeks.