Pricing

Resolve 80% of tickets
for less than one hire

Simple, transparent pricing. No setup fees. No per-ticket charges. Cancel anytime.

Monthly Annual Save 20%
Starter
$99/mo
 

For small IT teams drowning in repetitive tickets. Get your nights back.

  • Up to 500 tickets/month
  • 1 support inbox
  • AI auto-resolution for common issues
  • Ticket triage & routing
  • Email + web portal
  • Email support
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MOST POPULAR
Professional
$249/mo
 

For growing companies with complex IT environments and multiple teams.

  • Unlimited tickets
  • Up to 5 inboxes & integrations
  • Slack & Microsoft Teams integration
  • Custom resolution playbooks
  • Analytics & reporting dashboard
  • Priority email & chat support
  • SLA tracking
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Enterprise
$499/mo
 

For large organizations that need custom workflows, compliance, and dedicated support.

  • Everything in Professional
  • Unlimited inboxes & integrations
  • Custom AI training on your KB
  • SSO & SAML authentication
  • Compliance reporting (SOC 2 ready)
  • Dedicated account manager
  • 99.9% uptime SLA
  • Custom contract & invoicing
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FAQ

Questions? We got you.

What counts as a "ticket"?
Any support request routed through Fixly — email, Slack message, or web portal submission. Auto-resolved tickets count the same as manually handled ones.
How does the free trial work?
You get 14 days free on any plan — no credit card required. If you go over the ticket limit during trial, we'll let you know before charging anything.
What integrations are supported?
Email (any SMTP/IMAP inbox), Slack, Microsoft Teams, Jira, and more coming. Enterprise plans include custom integrations with your existing ITSM tools.
Can I switch plans later?
Yes. Upgrade or downgrade anytime. Upgrades take effect immediately. Downgrades apply at the next billing cycle.
What happens when I hit the ticket limit on Starter?
You'll get a heads up when you're at 80%. We won't cut off your service mid-month — you can upgrade or we'll carry the overage at a small per-ticket rate until next cycle.
Is my data secure?
Yes. All data is encrypted in transit and at rest. Enterprise plans include SOC 2 compliance documentation and support for GDPR/HIPAA requirements.

Stop paying humans
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Start your free trial today. 14 days, no credit card. See exactly how many tickets Fixly resolves before you commit.

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