IT support, resolved

Your helpdesk
runs itself now

Fixly is an AI agent that triages, resolves, and closes IT tickets autonomously. Password resets, VPN issues, access requests, software installs. The repetitive 80% of your queue, handled before your team wakes up.

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Ticket #4091 — VPN timeout — auto-resolved in 14s

From ticket to resolved — in 12 seconds

01

Ticket arrives

A support request hits your inbox. Fixly intercepts it instantly, before any human sees it.

New Ticket #4091
just now
Can't reset my password — locked out of VPN
Hi IT, I've been trying to reset my password for 20 minutes. Still locked out of VPN. Need access urgently for a client call in 1 hour.
From: sarah.chen@company.com
02

AI analyzes

Fixly reads the ticket, classifies the issue, matches it against your IT policies, and selects an action — in milliseconds.

Ticket #4091
0.2s ago
Can't reset my password — locked out of VPN
Category
Confidence 98%
Action
03

Resolved in seconds

Password reset link sent. Ticket closed. Your team never touched it. The user is unblocked before they refresh their inbox.

Ticket #4091 — Resolved
Password reset link sent to sarah.chen@company.com
Time to resolution: 12 seconds
0 humans involved
12s resolution time
100% confidence
How it works

Three steps. Zero consultants.

01

Connect your inbox

Point your IT support email at Fixly. Slack works too. Takes two minutes, not two quarters.

02

Fixly learns your environment

It reads your knowledge base, past tickets, and IT policies. Understands your stack, your tools, your rules.

03

Tickets resolve themselves

Common issues get fixed instantly. Complex ones get triaged and routed to the right person with full context. You just watch the queue shrink.

80%
of L1 tickets resolved without human touch
<30s
average resolution time for common issues
24/7
coverage without night shifts or on-call rotations
What Fixly handles

The tickets your team is tired of

🔑

Password resets

Verify identity, reset credentials, confirm access. Done in seconds instead of waiting in queue.

🌐

VPN & connectivity

Diagnose connection issues, walk users through fixes, escalate infrastructure problems automatically.

📦

Software installs

Handle license checks, compatibility verification, and installation guidance without tech intervention.

🔒

Access requests

Route approvals, provision accounts, and grant permissions based on your org's policies.

Early access

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IT support shouldn't need
a support team

Fixly is building toward a world where every company, no matter the size, has enterprise-grade IT support running autonomously, around the clock.